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David Novak #NRA unleash the power of people and trust that they want to do a good job. People won’t trust you if you don’t trust them.

David Novak: Create a culture where you celebrate other’s ideas and what they can contribute so they feel invested in the business #NRA

David Novak: Expand your IQ thru pattern thinking. What are other companies and competitors doing that apply to your business? #NRA

David Novak #NRA If a hot shot replaced me, what would they do? Start doing that now–you know what you need to do.

David Novak: The two most powerful words in business are Thank You #NRA

David Novak: People crave recognition, even in the form of a rubber chicken. http://t.co/PJKiSrei

David Novak: Know your people like you know your customers. Ask what perceptions, beliefs or habits do i need to change, build or reinforce?

David Novak: Solve your customer’s most frequent problem. Taco Bell had 70% drive thru but messy food, so introduced portable food #NRA

David Novak: maximize your people capability first, making them able to help your customers, thus making more profits #NRA

David Novak: you can’t reach your objectives on your own, so you have to take your team with you. #NRA