David Novak #NRA If a hot shot replaced me, what would they do? Start doing that now–you know what you need to do.

David Novak: The two most powerful words in business are Thank You #NRA

David Novak: People crave recognition, even in the form of a rubber chicken. http://t.co/PJKiSrei

David Novak: Know your people like you know your customers. Ask what perceptions, beliefs or habits do i need to change, build or reinforce?

David Novak: Solve your customer’s most frequent problem. Taco Bell had 70% drive thru but messy food, so introduced portable food #NRA

David Novak: maximize your people capability first, making them able to help your customers, thus making more profits #NRA

David Novak: you can’t reach your objectives on your own, so you have to take your team with you. #NRA

David Novak: Create a positive energy that spreads across the team. Start with a cheer–everyone wants to be inspired. #NRA

About to listen to David Novak of Yumi Brands speak on leadership at #NRA He has 1.4M employees, so I’m interested in what he has to say.

I’m at McCormick Place Lakeside Center (Chicago, IL) w/ 34 others http://t.co/drudYS2k